team viewer

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Organize your support business the easy way User management Log every support connection Web-based connections Service queue with session codes Customer modules with your own corporate design Remote monitoring and asset tracking with ITbrain™ User management: Manage all of the TeamViewer users in your company directly on the web Create a company profile to manage your entire team. Set up TeamViewer accounts for new employees. Add existing TeamViewer accounts to your company profile. Disable TeamViewer accounts in your company profile. Change passwords for the TeamViewer accounts in your company profile. Share selected groups within your Computers & Contacts list with colleagues. Specify read and write permissions for shared groups. Remove colleagues’ sharing or access privileges to shared contact groups. As an administrator within the TeamViewer Management Console, you can then decide and define the access rights (e.g. who is allowed view the connection logs). Integrate this functionality directly into your own applications with the help of the TeamViewer API. Log every support connection Whether Windows or Mac, browser-based or from a smartphone, all connections made by your support team are automatically logged. Use these reports as the basis for your invoicing. Write a comment immediately after each support session to document the services you performed. Integrate this functionality directly into your own applications with the help of the TeamViewer API. Web-based connections from the TeamViewer Management Console Start your support connection with a single mouse click from the TeamViewer Management Console. Benefit from 24/7 web-based access to your TeamViewer Account with all of your data (IDs & passwords) at your fingertips. Process customer cases in the service queue together with your team Assign service cases to yourself or colleagues. Connect via a session code, without being tied to a specific device and without sharing a TeamViewer ID and password. Have an overview of the status and details of each individual service case, e.g. customer name, description of problem, assignee, the elapsed time since the session was created, and much more. Receive notifications straight away once a new case has been submitted. Integrate this functionality directly into your own applications with the help of the TeamViewer API. Design, save and deploy customer modules with your corporate design Use the saved modules together with colleagues in your team. Create as many different modules as you need specific to a customer, group or support provider. Any configuration or editing made to the module would then be automatically applied to the modules which are already in use. You will see the previous of these configurations immediately. During download, your customer automatically gets the latest version of TeamViewer. Customize your download link, e.g. "http://get.teamviewer.com/my-personal-link" or send a short URL. Remote monitoring and asset tracking with ITbrain™ ITbrain is the perfect addition to TeamViewer for your work as a system administrator. ITbrain makes it easy to monitor remote devices and keep track of your IT assets, software and hardware. Check your device‘s online status, disk space, CPU and memory usage of your computers, and much more. Set up email notifications to always be informed on time about problems and being able to solve them immediately. Easily generate custom reports of all the IT assets in your network. Do you want to learn more about ITbrain? Click here Note about licensing: Which functionalities of the TeamViewer Management Console are available for you depends on your license. You can find further information on our license overview. ITbrain is an independent product and not included in the TeamViewer licensing model. TeamViewer Manager user: You can transfer all the data from your TeamViewer Manager database to the new TeamViewer Management Console.